Manufacturers today report that their biggest metric determining the success of their business is customer satisfaction. To maintain profitability, manufacturers have relied on more production automation. They have also right-sized the personnel necessary to run their business.
To further increase profits, they must find ways to make the supply chain quality management more efficient. Statistical Process Control (SPC) has the tools, techniques and the data-driven approach to positively affect the supply chain quality management giving employees the ability to address quality issues before they occur, reducing costs, providing a realistic measurement for continuous process improvement and customer satisfaction.