Customer service from your SPC software partner is critically important when you have quality issues that halt production. In these situations, you have one priority—getting the issue resolved and the line up and running. There are many reasons for manufacturing disruptions and all cause lost time and increased cost.
The Statistical Process Control (SPC) software vendor you have built a relationship with should treat your issue as their top priority. Here are some hallmarks of excellent customer service:
- Personalized Service – Each production environment is unique. As your vendor of choice, you want to talk to someone who understands your implementation of the software. You want to work through issues with someone who retains the knowledge of past issues related to your implementation.
- Persistent Service – Occasionally complicated issues take time to resolve. When this happens, you want to work with someone who will remain with you until the issue is resolved.
- Prompt Service – Because every minute counts, you want a prompt response as well as a knowledgeable team to work on your issue or concern.
What do Zontec SynergySPC clients say about the customer service we provide?
“One of the things I really appreciate about using Synergy is the personalized service I receive.”— Heidi Beaver of Portage Plastics
“We have found Zontec service to be very helpful. We had an issue where we were redesigning how we perform data collection. The Zontec service person was very knowledgable and helpful. She helped us figure out a way that would work.”— Mike Demko of Tecnocap
“I was really surprised how quickly my questions were answered instead of taking days like other service providers. I think Zontec provides excellent service.”— Cristina Martinez of Stanley Black & Decker
The SPC software you are using should reflect your own quality standards. Remember that in addition to building a quality product, the software vendor should offer you excellent customer service as well.