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Can You Make Two Things EXACTLY Alike?

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Bus Wheel

Credit: flickr: Particularly Everything

If you’ve been following this series (we know you have) you’ll know that we’ve built a strong foundation as we explore some of the foundational concepts of quality and statistical process control or SPC.  We now know just what the word quality means and that it is subjective.  Then we worked on how the customer’s definition of quality, can be simplified and how that definition may not always intuitively influence the the customer’s buying choice.

This week we’ll learn about variation and controlling variability.

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