A performance indicator or key performance indicator (KPI) is a type of performance measurement. KPIs measure the success of an organization or a particular activity in which it engages. Klipfolio.com points out that “high-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.”
Perhaps you use them or perhaps they are new to you. But what should you know about effective KPIs and KPI dashboards? And what should SPC software offer with respect to this?