When is the best time to reduce quality problems and make a commitment to improve quality?
Learning about quality issues after the fact is similar to asking if the batteries are working in your smoke detector after a fire. Likewise, the time to solve quality issues is before a significant safety concern or disaster happens. Once disaster strikes, you’re usually too busy putting out fires to work on prevention.
If you successfully avert a quality problem, you’re quickly back to business as usual–HOPING that no other quality issues come up to put your job or company’s future at risk. As we know, hope is a wish. Hope is crossing your fingers so no fires break out instead of paying a small amount for batteries, a smoke detector, and a fire extinguisher. Whether you just averted a quality issue (lost a customer, failed an audit, or worse) or haven’t had one in a while, now is the time to start asking questions about improving your quality.
The total cost of poor quality gets higher every day.
Those who don’t improve quality suffer predictable fates. No one, regardless of size or prestige, is immune to this risk. As an example, the U.S. Air Force found poor quality on six of seven Joint Stars aircraft built by contractor Northrop Grumman. Forget about the maintenance costs involved in getting the existing planes back up to required performance levels. The big story is that the Air Force is looking for replacement aircraft, which means that Northrop Grumman will have to compete side by side with competitors like Boeing and Lockheed Martin to keep the business they already won–all while trying to convince the Air Force that the quality issues they just had won’t happen again.
What is a reputation of impeccable quality worth?
Will Rogers once said, “It takes a lifetime to build a good reputation, but you can lose it in a minute”. The cowboy actor was right. On paper, the cost of improving quality may be higher than the cost of doing nothing, especially if you haven’t had any recent quality problems. However, the risk is great and the cost is high when you have a problem. Unfortunately, it’s too late. You’ve either frustrated or possibly lost your customer.
Determining your quality strategy and putting an effective quality plan in place is typically the time companies come to understand the value of real-time statistical process control (SPC) software solutions like Synergy software from Zontec. SPC software gives you the intelligence to actively solve quality problems using quality data you probably already collect. Real-time data in a powerful SPC software system helps you improve manufacturing process consistency and improve product quality. Start to reduce risk, minimize rework, defects, improve quality consistency, and safeguard your brand and company reputation by learning more about Zontec Synergy SPC software.