In recent posts we detailed concepts on how to help make your program a success by ensuring your team is educated, that they understand transition is an investment, and that everyone is aware of the role that production workers must embrace.
Naturally, any discussion of production worker’s role should be paired with a discussion of the management team’s role.
The Management Team’s Role.
Set an example of trust
As mentioned earlier, management must have faith in SPC methods. Continuous process improvement is a proven methodology to improve business processes and save companies money. Managers must respond to chart data, rely on trusting the tried-and-true methodology and lead by example to encourage production workers to do the same. How important is management to the success of the program?
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Lead by responding to feedback
Take the example of one company which began an SPC program in its four departments. The company provided each department the same training. Over time, two of them reported great success, cutting waste and improving productivity. In the other two, the program had no effect. In fact, productivity had decreased. An investigation showed supervisors and management in the successful departments responded to the indications on the charts and trusted the methodology. They encouraged workers to make changes and monitored the effects with the charts. The management team’s role was being sufficiently fulfilled.
The other departments made the charts, but they ignored them. No changes were implemented or even made to operating practices. The workers were required to keep the charts, but nothing came of their efforts. Because of this, they ultimately complained about doing extra work for nothing.
This content is from Zontec’s The Book of Statistical Process Control. You can download a free copy here.