Why Excellent Customer Service Is Vital to a Successful SPC Software Deployment

When you have a quality issue related to your production line, you have one priority—getting the issue resolved and the line up and running again. Any interruption means a loss of money. The SPC software vendor you have built a relationship with should treat your issue as their top priority. The software itself should be easy to install and maintain, but when you have an issue, the software vendor needs to quickly respond. Here are some hallmarks of excellent customer service:

Picture of Girl representing Zontec's support and training.Personalized Service

Each production environment is unique. As your vendor of choice, you want to talk to someone who understands your implementation of the software. You want to work through issues with someone that retains the knowledge of past issues related to your implementation.

Persistent Service

Sometimes issues are complicated. Issues may take time to be resolved. When you are working through an issue, you want someone that will do the necessary research to find a solution to resolve the issue.

Prompt Service

Because every minute counts, you want someone that will respond promptly and knowledgeably to your issue or concern.

The SPC software you are using should reflect your own quality standards. Remember that in addition to building a quality product, the software vendor should provide you excellent customer service as well. Here is what some of our customers have said about Zontec’s customer service:

“I was really surprised how quickly my questions were answered instead of taking days like other service providers. I think Zontec provides excellent service. We have found Zontec service to be very helpful. We had an issue where we were redesigning how we perform data collection. Tracy [Truett] was very knowledgeable and helpful. She helped us figure out a way that would work. Zontec provides a high quality of support for their applications.
—Cristina Martinez, Stanley Black & Decker

“The software is great, but the support and training I received is bar none.”
—Chris Gauthier of Multicircuits

Companies implementing our software are offered assistance every step of the way. If it is a new customer or an existing customer, we are here to help in any way we can.

“A call or email can address any issue/question immediately so their time is not wasted,“ said Tracy Truett, product engineer for Zontec. “This would include implementation, functions available within the software, and/or hardware interface.”

In addition, we are always looking for ways to improve our products. If you have an idea or suggestion of how we can improve our product please let us know. Feedback from our existing customers determines which features are included in future releases.

Need Support?

Contact us at:
Phone: (513) 648-9695 ext. 206
Toll Free: (866) 955-0088 ext. 206
Email: techsupport@zontec-spc.com