“Zontec provides a high quality of support for their applications. They have extremely quick response time to help with any technical issues we may be experiencing. In dealing with many technical support groups for various software applications that we support within our company, Zontec is definitely one of the best in customer service.”—Tim Stutzman, Oregon Freeze Dry.

SupportZontec recognizes that when you have a Statistical Process Control (SPC) software issue, it affects your business. Any delay can cost you money. That is why Zontec has hired highly trained personnel to walk with you through the challenge you are facing. Zontec’s support team has an extensive background in quality assurance, engineering, computer science and manufacturing applications to provide you with expert assistance in using our Synergy SPC software, configuring your system, networking the system and interfacing with gaging devices.

We are here for you when you need it. Our technical support team can be reached from 8:30 a.m. – 5 p.m. Eastern Time Zone, Monday through Friday.

 

You may contact us via:
Voice: (513) 648-9695 ext. 206
Toll free: (866) 955-0088 ext. 206
Fax: (513) 648-0805
Email: techsupport@zontec-spc.com

Licensing

When licensing our product, Zontec has your use in mind. We understand that different users, different computers will be utilizing our software. We don’t tie you down to one license key per computer. We offer a concurrent user license, so that you can fully utilize your investment around the clock with various people using the software on various computers. This is just another way we enable you to fully leverage your investment with Zontec.

Licensing Key Drivers

Zontec uses Safenet® Sentinel hardware keys to monitor and enforce the licensing of its Synergy SPC software systems. The key tracks the number of users concurrently accessing the Synergy application, denying access when the limits of your licensing agreement are reached.

For network systems

A Sentinel key and driver must be installed on your server or network in order for the SPC software to run.

For standalone applications

The Sentinel key must be installed on the software user’s PC. (EXCEPTION: Synergy 100 contains its own software copy protection and does not require a Sentinel key or driver).

Obtaining drivers

Safenet drivers are included on your Synergy SPC software installation CD. You may also download drivers from the Safenet web site by clicking the button below. At the Safenet Support page, click the link that matches your type of Sentinel key (UltraPro, SuperPro, Pro/Scribe/Cplus).

Download Drivers