Zontec SPC Software Support

Zontec has highly-trained personnel in our Zontec SPC Software Support center to guide you through any challenge you are facing. The support team has an extensive background in quality assurance, engineering, computer science, and manufacturing applications to provide you with expert assistance configuring your system, networking the system, and interfacing with gaging devices.

Contact Zontec SPC Software Support

Our technical support team can be reached from 8:30 a.m. – 5 p.m. Eastern Time Zone, Monday through Friday.

You may contact us via:
Voice: (513) 648-9695 ext. 206
Toll free: (866) 955-0088 ext. 206
Fax: (513) 648-0805
Email: support@zontec-spc.com

 

“Zontec provides a high quality of support for their applications. They have extremely quick response time to help with any technical issues we may be experiencing. In dealing with many technical support groups for various software applications that we support within our company, Zontec is definitely one of the best in customer service.”—Tim Stutzman, Oregon Freeze Dry.


Licensing

When licensing our product, Zontec has your use in mind. We understand that different users, different computers will be utilizing our software. We don’t tie you down to one license key per computer. We offer a concurrent user license so that you can fully utilize your investment around the clock with various people using the software on various computers. This is how we enable you to fully leverage your investment with Zontec.

Licensing Key Drivers

Zontec uses Safenet® Sentinel hardware keys to monitor and enforce the licensing of its Zontec SPC software systems. The key tracks the number of users concurrently accessing the Synergy application, denying access when the limits of your licensing agreement are reached.

For network systems

A Sentinel key and driver must be installed on your server or network in order for the SPC software to run.

For standalone applications

The Sentinel key must be installed on the software user’s PC.
There is one exception. Synergy 100 contains its own software copy protection and does not require a Sentinel key or driver.

Obtaining drivers

Download the latest drivers from the Safenet website by clicking the link below. You’ll be prompted to download a ZIP file containing the necessary files.

Download Drivers

For your convenience, Safenet drivers are also included on your Zontec SPC software installation CD.

If you have questions, you can access the End-User Troubleshooting Guide For Sentinel SuperPro/UltraPro and Sentinel Hardware Keys here.

 

Zontec Software Support

Christine Gauthier, and others at Multicircuits using the Synergy Product

SPC Software Training

At Zontec, we understand that training on your new Synergy Statistical Process Control (SPC) software is essential to the rapid, successful implementation and adoption within your organization. Therefore, Zontec stands ready with web-based training and on-site classroom instruction at our Cincinnati, Ohio Education Center or within your facility. We emphasize the value of education because comprehensive software training:

  • Introduces the new software and answers questions
  • Establishes user confidence
  • Increases productivity 
  • Ensures a short ramp-up period with the software
  • Promises a substantial return on your SPC investment

“The software is great, but the support and training I received is bar none.”— Chris Gauthier, Multicircuits

Synergy SPC Training Options

Web Training

Using your company’s Internet connection and phone system, you can connect with a Zontec Education Specialist for basic and practical introductory instruction on the various features and functions of your Synergy software.

To inquire about availability and pricing Phone (513) 648-9695 ext. 206, (866) 955-0088 ext. 206 or e-mail: support@zontec-spc.com.

Education Center Training

Zontec offers one-day workshops on-demand at our 8,500 sq. ft. technical campus in Cincinnati, OH. Our classroom is equipped with individual workstations and direct input devices to reinforce our “learn by doing” approach. Tuition is $1000/person and includes workshop materials and lunch.

To register Phone (513) 648-9695 ext. 206, (866) 955-0088 ext. 206 or e-mail: support@zontec-spc.com.

Customer Site Training

Zontec can also bring our education classes to your location. This option allows you to conveniently train multiple staff members with significantly reduced travel expenses. Customer site training also enables us to customize the agenda exclusively for your organization’s needs, industry focus, special interests or experience level of attendees.

To inquire about availability and pricing Phone 513.648.9695 x206, 866.955.0088 x206 or e-mail:support@zontec-spc.com.