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CUSTOMER SUPPORT
TECHNICAL SUPPORT INFORMATION
Zontec's extensive background in quality assurance, engineering, computer science and manufacturing applications provides you with expert assistance in using our SPC software, configuring your system, networking the system and interfacing with gaging devices.
Technical Support hours are 8:30 a.m. - 5 p.m. Eastern Time Zone, Monday through Friday.
You may contact us via:
Voice: 513.648.9695 x206
Toll free: 866.955.0088 ext. 206
Fax: 513.648.0805
Email: spcserve@zontec-spc.com
LICENSING KEY DRIVERS
Zontec uses Safenet® Sentinel hardware keys to monitor and enforce the licensing of its Synergy SPC software systems. The key tracks the number of users concurrently accessing the Synergy application, denying access when the limits of your licensing agreement are reached.
For network systems
A Sentinel key and driver must be installed on your server or network in order for the SPC software to run.
For standalone applications
The Sentinel key must be installed on the software user's PC. (EXCEPTION: Synergy 100 contains its own software copy protection and does not require a Sentinel key or driver).
Obtaining drivers
Safenet drivers are included on your Synergy SPC software installation CD. You may also download drivers from the Safenet web site by clicking the button below. At the Safenet Support page, click the link that matches your type of Sentinel key (UltraPro, SuperPro, Pro/Scribe/Cplus).
