Multicircuits analyzing a sample using Zontec’s Synergy 2000 SPC software.

Multicircuits Uses Synergy to Achieve Customer Satisfaction

When Multicircuits was looking for Statistical Process Control (SPC) software, they were looking primarily to meet the requirements of its customers. “When we were looking for a SPC solution, we were looking for a software package that would be easy to setup and use,” said Chris Gauthier, Quality Manager for Multicircuits. “With Synergy SPC software, we achieved our objectives of customer satisfaction.”

“The software is great, but the support and training I received is bar none.”
– Chris Gauthier, Quality Manager for Multicircuits

Multicircuits is a company that started in 1990 with one mission: to provide quality single, double-sided, and multilayer quick turn printed circuit boards. Since Multicircuits’ inception, their commitment to providing high quality printed circuit boards backed by superior customer service has not wavered. Their staff of highly skilled professionals is the driving force behind their success. Their multi-faceted approach to manufacturing and marketing offers their customers a wide range of flexibility and options.

“Customer satisfaction is integral to the makeup of Multicircuits,” explained Gauthier. “When we began looking for a SPC solution we wanted to be able to provide very professional reports to submit to our customers”.

“The reason we selected Synergy was because file creation literally takes minutes, and the fact that you can download video or electronic files to the software,” said Gauthier. This saves Gauthier time but also provides operators with valuable instructional information. “My time is very valuable, and I don’t have to waste a lot of time setting up files and managing them,” added Gauthier.

What separates Synergy from the other competitors they considered? “File setup and management, ease of use for operators, email notification, stoplight dashboard that visually aids operators of status at a glance,” Gauthier explained.

Coming from a company that values customer service, Gauthier recognizes good customer services in other companies. “The software is great, but the support and training I received is bar none,” said Gauthier.