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This popular book provides a practical and un-intimidating view of the fundamentals of SPC. Written for the non-statistician, it draws on many easy-to-understand examples as it presents the various techniques and step-by-step calculations involved in SPC methodology. Each chapter is packed full of charts, tables and diagrams that enhance overall comprehension of SPC. Anyone from the plant floor to the boardroom will appreciate this straightforward treatment of SPC as an important competitive resource.
"An excellent primer for understanding how SPC can be used to identify, reduce and control variation within processes."
–George Kloos, Dayton Reliable Tool & Mfg.
"What a reference. The examples are easily understood and simple to follow. I know that as I continue to examine this book more details will delight me."
–Mary Perret, Bell Helicopter Tiltrotor Operations
"I found it to be well written for those who may not have a background in probability and statistics."
–John S. Usher, Phd, University of Louisville Department of Industrial Engineering
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